Careers at Inver Lodge

You can send in your CV using our online form »

 

Restaurant Manager

As the Restaurant Manager, you ensure the smooth running of the food and beverage offer in the hotel. You will be the first point of contact for the restaurant and must provide a personalised dining experience; your job is to ensure that the entire dining experience is pleasant and positive and to the standard the hotel aim to provide.  You will provide daily direction and guidance to your team to ensure the highest of dining experiences. 
You must be able to problem-solve quickly and in a professional and pleasant manner, have good communication skills and be an effective listener. You should be a highly organised and motivated person.  Use initiative, have self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Your main responsibilities will be:

  • Main dining room
  • Public area food/drinks including afternoon tea and bar food
  • Room service
  • Meeting room setup and requirements
  • Private dining
  • Wine cellar management
  • Front and back bars
  • Train and develop staff to maximise performance, aid retention and reduce turnover.
  • Ensuring completion of hotel daily accounts (end of day on EPOS) and all company paperwork as per company procedures, ensuring all relevant information is passed to the relevant person.
  • Control the cash handling within the food and beverage operation to ensure all cash/credit card payments are recorded accurately.
  • Control all stocks within the hotel food and beverage operations and ensure stock takes are completed accurately and on time each week for accounting purposes.
  • Assist in ensuring GP figures are to target.
  • Ensure all Health and Safety procedures are implemented according to Company standards including food hygiene and liquor licence requirements 

The above list is to be used as a guideline only and is not an exhaustive list.  Overall a Restaurant Manager is there to oversee all aspects of the F&B functions within the hotel. 

To apply please email your CV to gm@inverlodge.com

 

 

Assistant General Manager

Assistant Managers in hotels must be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Use initiative, have self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Assistant managers are responsible for making decisions that directly affect the day-to-day operations for the entire facility.  Assistant managers perform many of the same functions as the hotel General Manager, however has a varied level of authority.

Areas of responsibility:

Training:

  • Train and develop staff to maximise performance, aid retention and reduce turnover.
  • Accountable for the delivery of performance in line with Company procedures.
  • Lead and inspire individuals to develop a highly motivated, committed team.
  • Ensure team receive, understand & adhere to all company policies & procedures.
  • Co-ordinate workload of staff within the hotel including rotas etc 

Finance:

  • Ensuring completion of hotel daily accounts (end of day on EPOS and Hotel Perfect) and all company paperwork as per company procedures, ensuring all relevant information is passed to the relevant person.
  • To help the General Manger work within the company set budgets while providing the standard of service required.
  • Control the cash handling within the hotel to ensure all relevant departments are aware of their responsibilities and cash/credit card payments are recorded accurately.
  • Ensure banking takes place 3 times a week and is accounted for in line with company procedure.
  • Ensure the security of monies held in the property and ensure the security of the hotel safe by limiting the access.
  • Control all stocks within the hotel and ensure stock takes are completed accurately and on time each week for accounting purposes.
  • Develop all aspects of sales within the hotel, implementing new initiatives to meet and exceed targets. 

Customer Service:

  • Manage all aspects of the customer service within the hotel in order to anticipate and exceed customer expectations.
  • Develop product knowledge to ensure accurate delivery of service.
  • Monitor, analyse and provide feedback to all departments regarding complaints and all other customer feedback in order to identify trends and take pro-active actions.
  • Resolution of customer complaints within the hotel.
  • Ensure all Health and Safety procedures are implemented according to Company standards.

Communication:

  • Keep General Manager and all staff informed on all relevant business issues & updates using varied methods of communication.
  • Provide detailed and accurate reports if required by General Manager
  • Hold staff and management meetings as agreed by the General Manager to review & improve performance, communicate minutes & actions to General Manager.

 Supplier Management

  • Carry out all supplier communication activity in line with company.
  • Ensure suppliers have a full understanding of all product and service specifications in order to ensure effective delivery.
  • Complete orders in line with company procedures to ensure correct stock levels are maintained. 

Incident Management:

  • Manage all incidents in line with company procedures.
  • Ensure all staff are adequately trained in hotel procedures.
  • Anticipate potential problems/situations and act accordingly to create solutions.
  • React in line with company procedure to any unexpected situations.
  • Review services offered & obtain feedback from internal & external customers on an ongoing basis and contribute ideas for continued development
  • Ensure hotel meets all legal requirements with regards to liquor licensing, fire protection, health and safety etc. 

The above list is to be used as a guideline only and is not an exhaustive list.  Overall an Assistant Manager is there to support the General Manager with all aspects of the hotels operations.

To apply please email your CV to gm@inverlodge.com

 

 

General Assistant and Waiting Staff

We pride ourselves on the highest level of service, and attention to detail is paramount. Inver Lodge Hotel has a long standing reputation as one of its finest hotels on the North West coast with 21 luxurious bedrooms, we work hard to achieve our high standards and attention to detail

We are looking for waiting staff and an experienced/confident General Assistant.

You should be able to organise and motivate yourself, and not afraid of hard work i.e. leading by example. Candidate's main objective is to be catering for the guests needs.  In this "hands on" position, candidates should expect cleaning duties and preparation for the day’s business, as well as exemplary service to our guests.

Applicants must have a good level of English both spoken and understanding. Previous experience within hotel/restaurant industry in not essential. We do ask that any applications should be in English please.

We have live in accommodation available without charge and staff meals are provided on duty. If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

To apply please email your CV to gm@inverlodge.com 

 

 

Previous Employment

References will only be taken up if we are looking to progress your application, following interview and/or offer of employment. If you are in employment one reference must be a senior member of that organisation. Other references should include either previous employers or educational institutions.

Please give details of ALL full and part time positions held over the last 5 years
Start with present/most recent employer.

Phone us on 01571 844496 or send your CV using our online form »

Equal Opportunities

Inver Lodge is committed to equal opportunities and has a policy not to discriminate against employees or job applicants on the grounds of race, colour, age, ethnic or national origins, nationality, sex, disability, marital status or religious belief.

Declaration

Some or all of this information may be retained and by submitting your CV you hereby give consent to this data being used. You will  understand that employment will be terminated without notice if references prove unsatisfactory or unobtainable, and that no monies will be paid in lieu of notice.

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